Anu Hariharan - Nine Business Models and the Metrics Investors Want
YC Continuity Partner Anu Hariharan breaks down the important metrics we look for when we're evaluating a startup's business model and common mistakes to avo...
CSAT: An emperor with no clothes?
CSAT is the king of customer satisfaction surveys. It's the go-to metric that companies use to measure customer satisfaction for a variety of experiences: online searches, product purchases, customer support, and more. Because of CSAT's popularity, numerous how-to guides describe how the survey works and how the results are calculated.
MetricHQ - Dictionary of metrics and KPIs | Klipfolio
MetricHQ is the first open, community-based dictionary for metrics and KPIs.
Guide to Product Metrics | Mixpanel
Mixpanel guide Fundamentals for defining key performance indicators that enable growth. „What success metrics should I be tracking?" If you build or market products, you've likely asked yourself this question. In this guide, we'll help you find the answer.
Google Tag Manager and Google Analytics
Simo Ahava is a Google Developer Expert for Google Analytics and Google Tag Manager. This is a blog all about web analytics development.
How to choose the right UX metrics for your product
When designing for the web, you can analyze usage data for your product and compare different interfaces in A/B tests. This is sometimes called "data-driven design", but I prefer to think of it as data- informed design - the designer is still driving, not the data.
Benchmarks for B2B companies
Introducing a16z's Guide to Growth Metrics
Benchmarks for B2B companies, based on a16z data and investing team expertise.