Importance of Onboarding: Onboarding is critical for converting signups into long-term, engaged users. It ensures customers find value in the product quickly.
User-Centric Approach: Focus on understanding users’ needs, goals, and motivations to design effective onboarding experiences.
Successful Moments: Prioritize guiding users to experience successful moments that highlight the product’s value.
C.A.R.E. Framework: Convert trialists, Activate new customers, Retain paying customers, and Expand their usage.
Continuous Process: Onboarding should be an ongoing effort, not a one-time project, evolving with the product and user needs.